Shipping policy

SHIPPING POLICY

Shipping Policy

Where we ship We currently ship to all addresses in Australia, including PO boxes.

Processing time Orders are processed within 1–3 business days (excluding weekends and public holidays). You'll receive a confirmation email once your order is placed and another with your tracking number once it ships.

Delivery time — Our products ship from our international fulfilment partners. Estimated delivery time is 6–12 business days after dispatch. Delivery times are estimates and may be longer during peak periods (Black Friday, Christmas) or due to customs and carrier delays.

Shipping cost — Shipping is free on every order delivered in Australia.

Tracking — Every order ships with tracking. If your tracking hasn’t updated for more than 7 days, email us at info@taperline.store and we’ll look into it.

Customs & duties — You won’t be asked to pay any import fees on delivery for orders shipped to Australia.

Lost or damaged parcels If your parcel is lost in transit or arrives damaged, contact us with your order number and we'll send a replacement or issue a refund.

Wrong address Please double-check your address at checkout. If you notice a mistake, email us as soon as possible — we can update it before your order ships.