Refund policy

REFUND POLICY

Refund & Returns Policy

We want you to love your Taperline shirt. If something isn't right, here's how we fix it.

Your rights under Australian Consumer Law Our products come with guarantees that cannot be excluded under the Australian Consumer Law. If your item is faulty, not as described, or doesn't match the photos shown, you are entitled to a repair, replacement or refund. For a major failure you can choose a replacement or a full refund. In these cases we cover the cost of return shipping.

Change of mind (wrong size, colour, or you simply don't like it)

• You can request a return or exchange within 30 days of delivery.
• Items must be unworn, unwashed, and in their original condition and packaging.
• Return shipping for change-of-mind returns is paid by the customer.
• Once we receive and inspect your return, we'll refund the item price to your original payment method within 5–10 business days. Original shipping fees (if any) are not refundable for change-of-mind returns.

Wrong size? Check our size guide before ordering. If it doesn't fit, contact us — we'll help you exchange it for another size, subject to availability.

How to start a return Email us at info@taperline.store with your order number and the reason for your return. We'll reply within 1–2 business days with the return instructions and address. Please don't send items back without contacting us first.

Damaged or wrong item received Contact us within 7 days of delivery with your order number and a photo of the item. We'll send a replacement or refund at no cost to you.